Job Responsibilities

• Direct all aspects of clinic operations, ensuring a seamless and efficient workflow that prioritizes patient care.
• Optimize resource allocation, including staff, equipment, and inventory management, to enhance operational efficiency.
• Promoting professional development and performance excellence.
• Champion a patient-first approach, ensuring high-quality and compassionate care is delivered to all patients and their families.
• Address and resolve patient inquiries and concerns in a timely and professional manner, enhancing overall patient satisfaction.
• Ensure accurate and comprehensive documentation of patient records, adhering to confidentiality and regulatory standards.
• Manage billing processes, insurance claims, and financial reporting to head office.
• Stay informed of and ensure compliance with all applicable healthcare regulations, safety protocols, and best practices.
• Implement quality assurance initiatives to continuously improve clinical services and patient outcomes.
• Establish and maintain relationships with local healthcare providers, organizations, and community stakeholders to promote integrated care.
• Lead community outreach initiatives to raise awareness of clinic services and address local health needs.
• Serve as the primary point of contact during emergencies, coordinating care and resources effectively.

Educational Requirements:

• Graduation/ Post Graduation in any discipline, Business Administration and Management preferable.

Experience & Skills Required:

• Minimum of 3 years’ experience in clinic management, healthcare administration, or a related role.
• Proven leadership skills with a track record of successfully managing diverse teams in a clinical setting.
• Strong understanding of urban healthcare dynamics and the unique needs of the community.
• Excellent communication and interpersonal skills, with a strong ability to empathize with patients and families.
• Proficient in health information technology, including electronic health records (EHR) and practice management systems.
• Ability to navigate complex situations with patience, professionalism, and adaptability.
• Commitment to maintaining the highest standards of patient confidentiality and ethical practice.

We Offer

• Performance-based career progression
• High learning and development opportunities
• Flexible work environment
• 2 (two) festival bonuses per year
• 6-day work week after probation period
• Annual, casual, and medical leave as per company policy